Support

Your personal computer can be a bit scary, especially when things are working just right.  Don't rely on figuring it out yourself.  We can help you get up and running quickly and stress free.  When prompted, click on the button below to initiate an online session.

We use Teamviewer to access your computer remotely.  Don't worry, though.  You retain complete control, you authorize access and initiate the session and can terminate the session at anytime if you're not comfortable.

Once you download and launch the Teamview Quickconnect application, you will be prompted to provide us with a unique ID and password which can only be used once and can't be seen by anyone but you and your service technician.

You basically won't need to do anything.  Once you have granted access to your computer, we will do the rest.  You can sit back and watch, ask questions and learn.

Although we will have complete access to your computer, you can trust us.  We will never store any information that you don't give us permission to have.  We will never share your personal information with anyone and we will never give away or sell your email address.  We will never install any software you don't explicitly agree to and we will never transfer any information, data or files unless you completely agree and 100% understand what we are doing.  We will never store or save your passwords unless you ask us to and know exactly why we need them and how or when we will use them.  We will never ask you for any financial information unless it's required to solve the problem you have asked us to solve.

We only work on Windows computers used for personal use.  We do not service corporate or business accounts and do not serve network managed workstations. We do not service Macintosh or Apple products and services.